(Ken, New Mexico, 2020)

Our family recently incurred a huge bill for an emergency air ambulance transfer. After much back and forth with our medical insurer, they ultimately agreed to cover a large portion of the bill. But they did not pay the entire bill, as the air ambulance provider was out of network. So, we were still left owing a very significant balance to the provider.

At that time, we were very fortunate to come into contact with Rick Pugach of Health Navigaid. Rick is very knowledgeable and has extensive background in the healthcare field, as well as significant experience with medical insurance.

Rick was very forthright in explaining that he would give it his best effort in assisting but could not make any guarantee that we would be able to negotiate down all or even a portion of the balance billing with the air ambulance provider. Air ambulance companies are known for often being very aggressive in collecting outstanding balances.

However, thanks to Rick's expertise and guidance, we were ultimately able to arrive at a very favorable outcome with the air ambulance provider, with them writing off the entire remaining balance.

Rick was a godsend and a tremendous advocate in this process. He was in constant contact with us as we communicated with the company and negotiated a settlement. We highly recommend Mr. Pugach to anyone who might be facing an issue with a medical insurer or provider.

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