Many of Health Navigaid's services are described below. We provide these services on a fixed price, hourly or other basis depending upon the nature of our engagement. Health Navigaid offers a complimentary initial consultation for most of our services.

Advocacy

• Identifying pertinent questions that should be asked in preparation for a physician office visit or hospital stay.
• Accompanying you to a physician office visit to ensure that all questions are asked and answered in a manner that you understand.
• Supporting your right to receive appropriate, timely, safe, compassionate and financially responsible medical care during a hospital stay.

Clarification

• Evaluating annual health plan options and related benefits elections.
• Serving as a sounding board and resource during diagnosis, treatment and recovery or post-treatment.
• Communicating appropriate medical information to family and friends.

Navigation

• Searching for specialty providers, scheduling appointments and arranging for support services.
• Coordinating second surgical or medical opinions.
• Facilitating timely transfer of medical records.
• Assisting in selection of senior care or special needs services, facility arrangements and placements.

Resolution

• Investigating and exerting best efforts to resolve delays in insurer authorizations for services and denials of claims for benefits.
• Representing you in internal and external appeals.
• Auditing medical bills to identify duplicate or other erroneous charges.
• Negotiating settlements (when feasible) in balance billings from health care providers.
• Estate administration services – resolving all open medical bills.

Empowerment

• Assisting you in selecting a physician or other health care provider.
• Informing you of your rights as a patient or health plan member, and supporting you in enforcing these rights.
• Researching credible resources to provide clear, credible and meaningful information that enables you to understand your medical condition and decide among treatment options.